Nashville Opens Two Disaster Assistance Centers Feb. 10 to Coordinate Winter Storm Fern Recovery Services
In-person help hubs set for Hadley Park and Smith Springs sites as recovery shifts from response to long-term needs
Nashville is opening two Disaster Assistance Centers on Tuesday, Feb. 10, 2026, to provide in-person support for residents affected by Winter Storm Fern. The centers are designed to connect people with multiple local agencies in a single location as the city’s emergency response operations move deeper into recovery work.
The Disaster Assistance Centers will operate at Hadley Park Community Center, 1037 28th Ave. N., and Smith Springs Community Center, 2801 Smith Springs Rd. Operating hours are scheduled for 9 a.m. to 6 p.m. Monday through Friday and 9 a.m. to 6 p.m. on Saturdays.
City officials emphasized that these centers are not currently offering federal disaster aid. The sites are intended to centralize local guidance and services, with the ability to transition if federal support becomes available later.
A range of public and nonprofit partners are expected to be present, including hubNashville, the Legal Aid Society, Metro Action Commission, Metro Codes, Metro Public Health, Metro Social Services, Nashville General Hospital, the Nashville Humane Association, and the American Red Cross. Workforce and transportation-related support is also expected through the Tennessee Department of Labor and WeGo, along with mental health services through the Mental Health Cooperative and other partner agencies.
- Health and wellness services
- Mental health and crisis support
- Employment and insurance assistance
- Recovery guidance and resource navigation across Metro departments and community partners
The centers open after weeks of sustained disruption following the January ice event that caused widespread damage and prolonged outages across Nashville. City and utility leaders have faced public pressure to improve transparency and coordination around response operations and recovery planning. In parallel with the Disaster Assistance Centers, Metro leadership has outlined additional steps intended to reduce financial strain linked to storm impacts, including measures affecting utility billing, permitting and rebuilding-related costs.
Recovery operations have also leaned on coordinated volunteer activity for debris cleanup and neighborhood support. Local volunteer coordination efforts have emphasized structured deployment rather than self-dispatching, directing residents to organized opportunities and safety guidance as cleanup continues.
For residents seeking help, the city is positioning the Disaster Assistance Centers as the primary walk-in option for navigating services, resolving documentation and permitting questions, connecting with social support programs, and obtaining guidance on next steps for repairs and recovery needs. Officials have indicated that additional updates will be issued as recovery conditions evolve and as eligibility for broader assistance programs is clarified.